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Customer Service
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At Great Northern Popcorn we guarantee that our customers will receive all orders promptly and exactly as described and offer a 30 day, money back guarantee. All returns must be pre-approved as unauthorized returns will not be accepted.

Product Returns for Refund
The buyer is responsible for return shipping costs and for sufficiently packing, insuring and returning the item in “new” condition. Upon receipt, DTX International will issue a full refund. All returned merchandise must be in the original packaging with the order number clearly printed on the outside of the package. Please contact us at with your order number within 30 days for further assistance.

Product Damage
If your purchase has been damaged during shipment a damage claim will be filed with the shipping carrier, the product will be returned to us and a replacement will be shipped at our expense. Please contact us at with your order number within 30 days of date of purchase to submit a claim. Please note that DTX International may require pictures or a video of defective/damaged item to make a claim valid.
Food Items
All food items are not eligible to be returned.