Great Northern Popcorn Company's 30 Day Satisfaction Guarantee assures customers they will receive all orders promptly and exactly as described. In addition, it allows customers to return new and unused products in original factory condition within 30 days from the date of purchase. Please note, all returns must be pre-approved by Great Northern Popcorn Company and have a return merchandise authorization (RMA) number--unauthorized returns will not be accepted.
Cancellations or returns of any kind will incur a 20% restocking fee to the buyer. The buyer is responsible for return shipping costs and for sufficiently packing, insuring, and returning the item in "new" condition--used products will not be accepted. Great Northern Popcorn Company will replace the item with an identical item, issue a full store credit for the value of the item, or issue a refund for the value of the item, minus a 20% restocking fee. All returned merchandise must be in the original packaging with the authorization (RMA#) clearly printed on the outside of the package. If your purchase was made during a free shipping promotion, we will also deduct the actual shipping charge (as calculated by www.fedex.com) from the return amount.
We strongly recommend you use a delivery service that can be tracked and insured. Buyer is responsible for return shipping costs and for sufficiently packing and insuring returned items unless otherwise agreed upon. If your purchase has been damaged during shipping, a damage claim will be filed, the product will be returned to us, and a replacement will be shipped at our expense. If no replacement is available, we will issue a full refund. All returns must be made within 30 days of delivery- -NO Exceptions.